MSC Payment, Cancellation, Rescheduling & Refund Policy

At MSC, we value your time and are committed to providing a safe, professional, and supportive space for every session. Once you book and pay for a session, the agreed date and time are reserved exclusively for you.

By making payment and confirming a session, you acknowledge and agree to the following terms:

1.⁠ ⁠Booking and Payment

Payment confirms your booking and secures your scheduled session. Please ensure you are available at the agreed date and time before paying.

2.⁠ ⁠Cancellation and Rescheduling

If you need to cancel or reschedule your session, you must notify MSC at least 24 hours before the scheduled session.

•⁠ ⁠Cancellations or rescheduling requests made at least 24 hours in advance may be eligible for a refund or rescheduling, subject to the applicable terms.
•⁠ ⁠Cancellations or rescheduling requests made less than 24 hours before the scheduled session are non-refundable but may be rescheduled at MSC’s discretion.
•⁠ ⁠Repeated last-minute cancellations or rescheduling requests may result in additional booking restrictions.

3.⁠ ⁠No-Show Policy

A session is considered a no-show when a client fails to attend the scheduled session without providing prior notice.

No-show sessions are non-refundable and will not be automatically rescheduled. A new payment will be required to book another session.

4. Late Arrival

Clients arriving more than 15 minutes after the scheduled start time will have the session shortened accordingly. Sessions generally cannot be extended beyond the scheduled end time, and no refund or fee reduction will apply.

If you anticipate being late or are unable to attend, please notify MSC as soon as possible.

5. Refunds

Refunds are considered in accordance with this policy and the circumstances of each request.

Refunds will generally not be issued for:

•⁠ ⁠Sessions that have already taken place;
•⁠ ⁠No-shows without prior notice;
•⁠ ⁠Cancellations made less than 24 hours before the scheduled session; or
•⁠ ⁠Sessions that have commenced, including where a client chooses to end the session early.

Where a refund is approved, it will be processed within 14 business days, subject to the applicable payment method and financial institution.

6.⁠ ⁠Exceptional Circumstances

MSC recognises that genuine emergencies and unforeseen circumstances may occur. Where such circumstances prevent attendance, clients should contact MSC as soon as reasonably possible.

Exceptional cases may be reviewed individually, and MSC may, at its discretion, offer a rescheduling or other appropriate resolution.

7.⁠ ⁠Repeated Cancellations or Refund Requests

To ensure fairness to clients and effective management of practitioners’ schedules, repeated cancellations, no-shows, or refund requests may result in additional booking conditions or, where appropriate, the refusal of future bookings.

8.⁠ ⁠MSC-Initiated Changes or Cancellations

If MSC needs to cancel or reschedule a confirmed session, the client will be notified as soon as reasonably possible and, where applicable, offered an alternative session or appropriate resolution.

9. Acceptance of Terms

By proceeding with payment, you confirm that you have read, understood, and agreed to MSC’s Payment, Cancellation, Rescheduling & Refund Policy.

If you have any questions about these terms or your booking, please contact MSC before completing payment.

Thank you for respecting the time reserved for you and the professionals supporting your wellbeing.